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Alerts
  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
 
Provider Enrollment Information
 
Fingerprint Requirement Overview
Fingerprint-Based Criminal Background Check Screening Requirement

In accordance with the Affordable Care Act (ACA), providers classified as high risk during Medicaid enrollment, re-enrollment, or revalidation are required to be fingerprinted. This requirement applies to high-risk providers, as well as any person with a 5 percent or more direct or indirect ownership interest in the provider. All providers are responsible for identifying any individuals with a 5 percent or more direct or indirect ownership interest to ensure that all appropriate individuals are fingerprinted.

High-risk providers are not required to be fingerprinted if they are enrolled in and have already been fingerprinted as an enrollee in one of the following:

  • Another state Medicaid agency
  • The Children's Health Insurance Program (CHIP)
  • Medicare as a high-risk provider

Exempt providers may submit proof of their exemption (being sure to include their application tracking number [ATN] on the documentation) to ForwardHealth by fax at 608-221-0885 or mail at the following address at any time:

  •      ForwardHealth
  •      Provider Enrollment
  •      313 Blettner Blvd
  •      Madison WI 53784

Providers will be denied enrollment or revalidation, as applicable, if they or any person with a 5 percent or more direct or indirect ownership in the provider have been convicted of a criminal offense related to their involvement with Medicare, Medicaid, or CHIP in the last 10 years.

Who Is Required to Provide Fingerprints

Providers are notified of a high-risk level classification and screening activities, if applicable, via the Fingerprint Notification panel when they submit their Medicaid enrollment, re-enrollment, or revalidation application on the ForwardHealth Portal.

Additional information about the fingerprint-based criminal background check screening is provided within the application process. This includes information about use of the Wisconsin Medicaid Fieldprint code and the ATN, which are required for scheduling appointments to be fingerprinted.

The provider submitting the application is responsible for making any person with a 5 percent or more direct or indirect ownership interest in the provider aware of the required screening activities and sharing the Fieldprint code and the assigned ATN.

Time Allowed to Submit Fingerprints

All applicable individuals are required to be fingerprinted within 30 calendar days from the Medicaid application submission date, or the application will be denied. ForwardHealth will process the Medicaid application once all fingerprints are submitted. For revalidations, providers are required to be fingerprinted within their revalidation window.

FieldPrint

The Wisconsin Department of Administration has contracted with the company Fieldprint to collect fingerprints and submit them to the Wisconsin Department of Justice for processing.

How to Use Fieldprint's Services

After completing the Medicaid application, high-risk providers, as well as any person with a 5 percent or more direct or indirect ownership interest in the provider, must schedule an appointment by clicking Schedule an Appointment on the Fieldprint website.

Individuals are prompted to create a secure user account and enter information, including the Fieldprint code and their assigned ATN received by the provider who submitted the Medicaid application, via the secure Fieldprint online application. Once complete, individuals may search for a fingerprinting location to schedule an appointment.

Individuals are required to pay a fee of $7.75 for fingerprinting. The fee is collected when the fingerprinting appointment is scheduled with Fieldprint. The fee may be adjusted in the future.

Refer to the Fieldprint FAQs for more information. Providers should contact Fieldprint by phone at 877-614-4364 or via email with any additional questions about the fingerprinting process.

Providers should continue to contact Provider Services for questions about provider enrollment.

 
 
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Wisconsin Department of Health Services
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