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Contact Information

ForwardHealth Telephone Hotlines

  • ForwardHealth Provider Service Call Center: 1-800-947-9627
    Available Monday through Friday, 7:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Medical providers should call Provider Service for enrollment, policy, and billing questions.


  • ForwardHealth Member Service: 1-800-362-3002
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Members should call Member Service for enrollment and benefit information. Members should not be referred to Provider Services.


  • SeniorCare Hotline: 1-800-657-2038
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Participants should call the SeniorCare Hotline for enrollment, renewal, and general benefit information. Medical providers working with SeniorCare should call Provider Services.


  • Electronic Data Interchange (EDI) Help Desk: 1-866-416-4979
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    The EDI Helpdesk assists anyone interested in becoming a trading partner with getting started and provides ongoing support pertaining to electronic transactions, companion documents, and PES software.


  • ForwardHealth Portal Help Desk: 1-866-908-1363
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    Providers and trading partners may call the ForwardHealth Portal Helpdesk with technical questions on Portal functions, including their Portal accounts, registrations, passwords, and submissions through the Portal.


  • WiCall Automated Voice Response (AVR) System: 1-800-947-3544
    Available 24 hours a day, seven days a week. WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment verification, claim status, Pa status, and CheckWrite information.

Other Resources

  • Written Inquiry
    Available 24 hours a day, seven days a week. Individuals are able to contact ForwardHealth through the ForwardHealth Portal by entering the relevant inquiry information, including selecting the preferred method of response (i.e., telephone call or e-mail). Inquiries will be responded to by the preferred method of response indicated with five business days.


  • Find/Contact your Provider Relations Representative
    The Provider Relations representative, also known as field representatives, conduct training sessions on various ForwardHealth topics for both large and small groups of providers and billers. In addition to provider education, field representative are available to assist providers with complex billing and claims processing questions.


  • Managed Care Organizations
    Managed Care refers to the BadgerCare Plus HMO program, the Medicaid SSI HMO program, and the several special managed care programs available.
 
 
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