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Welcome  » February 29, 2024 11:41 PM
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Alerts
  • System Availability Notice: Change Healthcare (CHC) is experiencing a network service interruption due to a cyber security issue. As a result, providers who use Change Healthcare are unable to conduct electronic transactions such as submitting claims (including pharmacy POS claims) or confirming member eligibility. ForwardHealth teams are working to reduce impacts and protect ForwardHealth networks. Please visit Change Healthcare's website for status updates.

    Visit the Change Healthcare Service Interruption: Resources for ForwardHealth Providers Portal page for important information about these issues. Providers experiencing urgent issues caused by this disruption or needing assistance checking eligibility are encouraged to call Provider Services at 800-947-9627.
Contact Information

ForwardHealth Telephone Hotlines.

  • ForwardHealth Provider Service Call Center: 1-800-947-9627
    Available Monday through Friday, 7:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Medical providers should call Provider Service for enrollment, policy, and billing questions.


  • ForwardHealth Member Service: 1-800-362-3002
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Members should call Member Service for enrollment and benefit information. Members should not be referred to Provider Services.


  • SeniorCare Hotline: 1-800-657-2038
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Participants should call the SeniorCare Hotline for enrollment, renewal, and general benefit information. Medical providers working with SeniorCare should call Provider Services.


  • Electronic Data Interchange (EDI) Help Desk: 1-866-416-4979
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    The EDI Helpdesk assists anyone interested in becoming a trading partner with getting started and provides ongoing support pertaining to electronic transactions, companion documents, and PES software.


  • ForwardHealth Portal Help Desk: 1-866-908-1363
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    Providers, trading partners and other portal users may call the ForwardHealth Portal Helpdesk to report a Portal account security breach, improper Protected Health Information (PHI) use or disclosure, and with technical questions on Portal functions, including their Portal accounts, registrations, passwords, and submissions through the Portal.


  • WiCall Automated Voice Response (AVR) System: 1-800-947-3544
    Available 24 hours a day, seven days a week. WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment verification, claim status, Pa status, and CheckWrite information.

Other Resources

 
 
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