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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
BusinessObjects Upgrade to 4.2.5 Training

BusinessObjects Upgrade to 4.2.5

The Department of Health Services is upgrading BusinessObjects to version 4.2.5. During the upgrade, all BusinessObjects tools, including Webi, will be unavailable from Thursday, October 25, 2018 – Sunday, October 28, 2018.

Here are steps you can take right now to prepare for the outage:

  • Identify BusinessObjects reports you may need to access or refresh during this outage period.
  • Prepare to access or refresh your identified reports prior to the outage.
  • Contact the DSS HelpDesk or LTC HelpDesk with any major concerns regarding the accessing or refreshing of the reports before or after the outage.

Training Content

This page contains the latest training content for the BusinessObjects Upgrade to 4.2.5 project occurring throughout 2018. BusinessObjects users are encouraged to review all information on this page in preparation for the BusinessObjects upgrade scheduled for October 29, 2018.

BusinessObjects 4.2.5 Training Content

To get the most out of the training videos, video guides have been created which highlight the most important parts of the video to review. Please see each video guide listed below for guidance.

Introduction to Webi 4.2.5 Documents and Videos

Webi 4.2.5 New Features and Interface Documents and Videos

Comments, Questions, Concerns?

For questions, assistance, or to report an issue, please contact the support staff at DHSBusinessObjects@dhs.wisconsin.gov.

 
 
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