Change Healthcare experienced a network service interruption in February 2024. This was a nationwide event. ForwardHealth acted quickly to ensure protection of member and provider information by taking down its connection to Change Healthcare. Since this incident, Change Healthcare and ForwardHealth have restored connections for point-of-sale claims and batch X12 electronic transactions. However, providers remain unable to use Change Healthcare for Safe Harbor transactions and should continue to use alternate methods of confirming member eligibility, claim status, and remittance information. ForwardHealth is working with Change Healthcare on these transactions and will post information when they are once again available.
ForwardHealth has published the following Alerts regarding this issue:
In addition to billing through electronic transactions, providers may use one of the following methods to submit claims to ForwardHealth:
To designate a trading partner to send and receive transactions, providers must complete the following steps:
These changes are saved in real time in the Portal.
Note: The Portal user must have the 835 Designation Portal clerk role to designate a trading partner. If a user does not have this role, they may contact their Portal administrator.
For assistance, providers may contact the EDI help desk at VEDSWIEDI@wisconsin.gov.
Providers can verify a member’s enrollment through Wisconsin’s Electronic Verification System by:
The following resources are available:
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