wisconsin.gov HomeState AgenciesDepartment of Health Services
Welcome  » May 19, 2022 11:30 PM
Login
Search
Alerts
  • Changes are coming to the ForwardHealth Portal on May 16, 2022. Please see ForwardHealth Update 2022-18 for more information.
  • Attention: Beginning June 15, 2022, the ForwardHealth Portal will no longer support the Internet Explorer browser. The ForwardHealth Portal will continue to support the following browsers: Edge, Chrome, Firefox, and Safari.
  • ForwardHealth email subscription has changed! Stay "in the know" with the changing healthcare landscape and ForwardHealth policy, coverage, and benefits by signing up for the email subscription options that interest you.
Contact Information

ForwardHealth Telephone Hotlines.

  • ForwardHealth Provider Service Call Center: 1-800-947-9627
    Available Monday through Friday, 7:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Medical providers should call Provider Service for enrollment, policy, and billing questions.


  • ForwardHealth Member Service: 1-800-362-3002
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Members should call Member Service for enrollment and benefit information. Members should not be referred to Provider Services.


  • SeniorCare Hotline: 1-800-657-2038
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Participants should call the SeniorCare Hotline for enrollment, renewal, and general benefit information. Medical providers working with SeniorCare should call Provider Services.


  • Electronic Data Interchange (EDI) Help Desk: 1-866-416-4979
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    The EDI Helpdesk assists anyone interested in becoming a trading partner with getting started and provides ongoing support pertaining to electronic transactions, companion documents, and PES software.


  • ForwardHealth Portal Help Desk: 1-866-908-1363
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    Providers, trading partners and other portal users may call the ForwardHealth Portal Helpdesk to report a Portal account security breach, improper Protected Health Information (PHI) use or disclosure, and with technical questions on Portal functions, including their Portal accounts, registrations, passwords, and submissions through the Portal.


  • WiCall Automated Voice Response (AVR) System: 1-800-947-3544
    Available 24 hours a day, seven days a week. WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment verification, claim status, Pa status, and CheckWrite information.

Other Resources

 
 
About  |  Contact |  Disclaimer  |  Privacy Notice
Wisconsin Department of Health Services
Production PROD_WIPortal2_M848E__4
Browser Tab ID: 1   -1