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Welcome  » June 23, 2024 12:20 AM
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Alerts
  • Upgrades to the internal components of the ForwardHealth Portal were made on June 14, 2024. As a result, you may notice minor “look and feel” changes, but they will not impact features or functionality. If you encounter any issues, please reach out to the ForwardHealth Portal Help Desk.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Contact Information

ForwardHealth Telephone Hotlines.

  • ForwardHealth Provider Service Call Center: 1-800-947-9627
    Available Monday through Friday, 7:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Medical providers should call Provider Service for enrollment, policy, and billing questions.


  • ForwardHealth Member Service: 1-800-362-3002
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Members should call Member Service for enrollment and benefit information. Members should not be referred to Provider Services.


  • SeniorCare Hotline: 1-800-657-2038
    Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
    Participants should call the SeniorCare Hotline for enrollment, renewal, and general benefit information. Medical providers working with SeniorCare should call Provider Services.


  • Electronic Data Interchange (EDI) Help Desk: 1-866-416-4979
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    The EDI Helpdesk assists anyone interested in becoming a trading partner with getting started and provides ongoing support pertaining to electronic transactions, companion documents, and PES software.


  • ForwardHealth Portal Help Desk: 1-866-908-1363
    Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
    Providers, trading partners and other portal users may call the ForwardHealth Portal Helpdesk to report a Portal account security breach, improper Protected Health Information (PHI) use or disclosure, and with technical questions on Portal functions, including their Portal accounts, registrations, passwords, and submissions through the Portal.


  • WiCall Automated Voice Response (AVR) System: 1-800-947-3544
    Available 24 hours a day, seven days a week. WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment verification, claim status, Pa status, and CheckWrite information.

Other Resources

 
 
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