ForwardHealth Telephone Hotlines.

• ForwardHealth Provider Service Call Center: 1-800-947-9627
  Available Monday through Friday, 7:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
  Medical providers should call Provider Service for enrollment, policy, and billing questions.



• ForwardHealth Member Service: 1-800-362-3002
  Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
  Members should call Member Service for enrollment and benefit information. Members should not be referred to Provider Services.



• SeniorCare Hotline: 1-800-657-2038
  Available Monday through Friday, 8:00 a.m. - 6:00 p.m. (Central Time, with the exception of state-observed holidays).
  Participants should call the SeniorCare Hotline for enrollment, renewal, and general benefit information. Medical providers working with SeniorCare should call Provider Services.



• Electronic Data Interchange (EDI) Help Desk: 1-866-416-4979
  Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
  The EDI Helpdesk assists anyone interested in becoming a trading partner with getting started and provides ongoing support pertaining to electronic transactions, companion documents, and PES software.



• ForwardHealth Portal Help Desk: 1-866-908-1363
  Available Monday through Friday, 8:30 a.m. - 4:30 p.m. (Central Time, with the exception of state-observed holidays).
  Providers, trading partners and other portal users may call the ForwardHealth Portal Helpdesk to report a Portal account security breach, improper Protected Health Information (PHI) use or disclosure, and with technical questions on Portal functions, including their Portal accounts, registrations, passwords, and submissions through the Portal.



• WiCall Automated Voice Response (AVR) System: 1-800-947-3544
  Available 24 hours a day, seven days a week. WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment verification, claim status, Pa status, and CheckWrite information.

Other Resources

• Written Inquiry
  Available 24 hours a day, seven days a week. Individuals can contact ForwardHealth through the ForwardHealth Portal by entering the relevant inquiry information, including selecting the preferred method of response (that is, phone call or email). Inquiries will be responded to by the preferred method of response indicated within five business days.



• Find/Contact your Provider Relations Representative
  Provider Relations representatives, also known as field representatives, conduct training sessions on various ForwardHealth topics for both large and small groups of providers and billers. In addition to provider education, field representatives are available to assist providers with complex billing and claims processing questions.



• Acute and Primary Managed Care Organizations
  Acute and primary managed care refers to the BadgerCare Plus HMO program and the Medicaid SSI HMO program.



• Adult Long-Term Care Programs
  Adult long-term care programs refers to the Family Care, Family Care Partnership, Program of All-Inclusive Care for the Elderly (PACE), and IRIS (Include, Respect, I Self-Direct) programs.



• Children’s Specialty Programs
  Children’s specialty programs are the Birth to 3 program, Children’s Long-Term Support program, Katie Beckett Medicaid, and children’s specialty managed care programs.