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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Understanding Prior Authorization Basics for New Providers

Understanding Prior Authorization Basics for New Providers

On June 6, 2019, providers and billing staff are invited to a presentation on understanding prior authorization (PA) basics for providers new to Wisconsin Medicaid.

This training session will include information regarding the basic PA process for services requiring PA.

Covered Topics

This training session will cover the following topics:

  • Definition of PA
  • PA forms and requirements
  • Options for submitting PA
  • Portal PA
  • What to expect once a PA is submitted
  • Resources available to providers

Registration

Providers do not need to register to participate in these online (real-time, web-based) training sessions.

Questions About MyRoom

Participation

These online (real-time, web-based) sessions are facilitated through HPE MyRoom. Prior to attending a MyRoom session for the first time, providers will need to download and install the MyRoom software. Access the Information Regarding HPE MyRoom document for basic information regarding downloading, installing, and using MyRoom.

Note: A separate phone line/phone number is not needed to listen in or participate in a MyRoom training session. For assistance with the sound or the communication tools in MyRoom, contact MyRoom technical support at 888-351-4732.

Participants enter MyRoom by selecting the appropriate participant key below. Participants may enter the training session at 12:30 p.m. This training session begins at 1:00 p.m. (CST) and ends at 2:00 p.m. (CST).

Presentation and Handouts

 
 
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