• Overview of Security Enhancements to the ForwardHealth Portal

Portal Basic for New Users

• Module 1: Introduction and Resources
• Module 2: Member Enrollment Review
• Module 3: Prior Authorization
• Module 4: Claims
• Module 5: Remittance Advices
• Introduction and Resources (PDF)
• Basic Portal Navigation
• Member Enrollment Review (PDF)
• Prior Authorization (PDF)
• Claims (PDF)

Interactive Maximum Allowable Fee Schedule

• How to Search the Interactive Maximum Allowable Fee Schedule
• Understanding Search Results Using the Interactive Maximum Allowable Fee Schedule

Public Portal

• Module 1: Introduction to New Areas on the ForwardHealth Portal
• Module 2: Acute and Primary Managed Care Public Portal
• Module 3: Adult Long-Term Care Programs: Family Care, Family Care Partnership, PACE Public Portal
• Module 4: Adult Long-Term Care Programs: IRIS Public Portal
• Module 5: Children's Specialty Programs Public Portal

• Food Is Medicine New Provider Enrollment
• Changes to Crisis Intervention Services and Claims Submission

Child Care Coordination (CCC)

• Child Care Coordination Provider Enrollment (16:35)
• Child Care Coordination Enrollment Provider Checklist (PDF)
• Requirements for Child Care Coordination
• Presenting on New and Revised Modifier Requirements for CCC and PNCC Care Coordination Services

Dental Providers

• Submitting Prior Authorization Forms for Dental Procedures
• Submitting Prior Authorization Requests for Full Dentures Through the Portal for Real-Time Review and Approval (13:35)
• Submitting Dental Claims Through the ForwardHealth Portal
• Managing Your Medicaid and BadgerCare Plus Provider Portal

Disposable Medical Equipment (DMS)/Durable Medical Equipment (DME) & Pharmacy

Continuous Glucose Monitors

• Coverage Criteria for Continuous Glucose Monitor Devices and Cases When Prior Authorization is Needed
• Walkthrough of Submitting a Prior Authorization for CGM Devices and Accessories
• Frequently Asked Questions for Personal Continuous Glucose Monitors (2/28/2025)

Medication Therapy Management (MTM)

• MTM Overview
• MTM Portal Documentation
• MTM Billing: Beyond the Basics

Pharmacist as a Provider

• Pharmacist as a Provider Enrollment Training
• Pharmacist as a Provider Enrollment Checklist (PDF)

Housing Support Services

• Housing Support Services: Policy
• Housing Support Services: Enrollment
• Housing Support Services: Prior Authorization and Prior Authorization Amendment
• Housing Support Services: Claims

Interpretive Services

• Interpretive Services Recorded Presentation
• Interpretive Services FAQs (Word)

Intensive Outpatient Program

• IOP Training Module 1: Overview, Covered Services, and Noncovered Services
• IOP Training Module 2: Prior Authorization
• IOP Training Module 3: Claims Submission, and Documentation Retention
• IOP Live-Virtual Training on 2/6/25 (PDF)

Local Health Departments & Tribal Federally Qualified Health Centers (FQHC)

• Vaccine Billing for Local and Tribal Health Departments: Recorded Live Training
• Vaccine Billing for Local and Tribal Health Departments: Q&A Document (Word)

Nursing Homes and Hospitals

• Hospital Access Payment System Changes
• Changes to Nursing Home Level of Care Requests

Preadmission Screening and Resident Review (PASRR)

• PASRR Level I Wizard (Providers)
• PASRR Level II Wizard (Contractor)

Prenatal Care Coordination (PNCC)

• Prenatal Care Coordination Overview
• Presenting on New and Revised Modifier Requirements for CCC and PNCC Care Coordination Services