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  • Children’s Long-Term Support (CLTS) Program Providers and County Waiver Agencies: The CLTS Operations Team is available for your questions about submitting prior authorizations (PAs) or claims for CLTS services. Reach the CLTS Operations Team at 844-942-5870 or CLTSOperations@gainwelltechnologies.com.
  • Attention CLTS Providers: The CLTS Prior Authorization Conversion is still processing. If you have any difficulties submitting claims, please contact the CLTS Operations Team at 844-942-5870 or CLTSOperations@gainwelltechnologies.com.
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Children’s Long-Term Support Program


The Children's Long-Term Support (CLTS) Program provides services for children and young adults under the age of 22 with significant developmental, physical, or emotional disabilities. These services support participants and their families to remain in their homes and communities.

For information specific to children and families, visit the Wisconsin Department of Health Services (DHS) website.

DHS contracts with a claims processor for CLTS Waiver provider services. The DHS claims processor is Gainwell Technologies (Gainwell), the fiscal agent for ForwardHealth. Gainwell processes and issues payments for CLTS services, collects and reports claims data, and recovers overpayments on behalf of DHS according to federal regulations.
Information for Providers

Information for County Waiver Agencies

Participant
CLTS Waiver: Who is Eligible?
This is general eligibility program information.

Eligibility and Enrollment Streamlining
This is information for county waiver agencies (CWAs).
Provider
Register to Become a Provider
The first step in becoming an approved provider of CLTS waiver services is to register with DHS.

CWA Provider Registration Information
This is registration information for CWAs.

Waiver Manual for the CLTS Waiver Program
This manual provides program information for county waiver agencies.
CLTS Statewide Uniform Rate Schedule
These are approved rates by service category.
CLTS Waiver Program Service Rates
This is additional information about the CLTS Waiver Program Service Rates.
 

ForwardHealth Portal
CLTS providers may log in and go to the Provider area of the ForwardHealth Portal to obtain access to participant information, authorizations, claims, and secure messaging.
Waiver Agency Portal
County waiver agencies may log in and go to the waiver agency area of the ForwardHealth Portal to access interChange functionality, enter or update CLTS enrollment, and access reports.
Children’s Incident Tracking and Reporting System
Children’s Incident Tracking and Reporting (CITR) is a secure data collection, tracking, and reporting aid to support local, regional, and state staff to work as a team to identify, track, and report incidents.
Children’s Functional Screen
The Functional Screen system is a web-based application used to collect information about an individual’s functional status (activities of daily living), health, and need for assistance to determine functional eligibility.
 

Provider Help and Contacts

Provider Registration and Directory Assistance: 833-940-1576
   Monday through Friday: 8 a.m.–4:30 p.m.

Claims Processing and Authorized Service Questions: 844-942-5870
   Monday through Friday: 8 a.m.–4:30 p.m.
   CLTSOperations@gainwelltechnologies.com 

County Staff Help and Contacts

Children and Family Program Specialists
Children’s Programs Email Addresses

 

What's New?
A summary of what is new for children’s specialty programs:


•Children's Long-Term Support Program: Third-Party Administration Transition
 
 
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