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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Change in Order Process for State Purchase Eyeglass Contract (SPEC)

Attention Wisconsin Medicaid and BadgerCare Plus Fee-for-Service Vision Providers:


Due to unforeseen increases in volume, Korrect Optical is subcontracting to Classic Optical Laboratories, Inc. the ordering, fabrication, and customer service functions of the Wisconsin Medicaid and BadgerCare Plus State Purchase Eyeglass Contract (SPEC) effective August 17, 2015. The SPEC contract includes most covered lenses, frames, and eyeglass component parts that Wisconsin Medicaid and BadgerCare Plus members receive on a fee-for-service basis


As of August 17, 2015, all SPEC orders must be ordered directly from Classic Optical.


The eyeglass materials available through the SPEC are not changing. Under the subcontract, Classic Optical will offer the same covered lenses, frames, and eyeglass component parts as were available from Korrect Optical.


Providers may place orders with Classic Optical online at www.classicoptical.com. Providers who currently place orders with Classic Optical for other contracts can log in as usual to place orders under the SPEC (choose the Wisconsin Medicaid logo). For providers who fax or mail orders, the Classic Optical prescription form may be downloaded from www.classicoptical.com. Providers who do not currently place orders with Classic Optical or who need assistance logging in to the website should call Classic Optical customer service Monday through Friday 7 a.m. - 7 p.m. Central Standard Time at 888-522-2020.


Classic Optical contact information is as follows:

Classic Optical Laboratories, Inc.
3710 Belmont Ave
Youngstown OH 44505

Telephone: 888-522-2020
Fax: 888-522-2022


Please be advised that Korrect Optical will handle any warranty issues on orders manufactured by Korrect Optical. Classic Optical will handle any warranty issues on orders manufactured by Classic Optical. Please contact the respective lab, as necessary.

 
 
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