Electronic Document Management System Downtime on July 31, 2021

Welcome » April 26, 2024 3:15 PM

	Alerts
	Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received. Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources. Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences. Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.

Electronic Document Management Upgrade

ForwardHealth is upgrading its electronic document management system. As a result, there will be planned downtime on Saturday, July 31, 2021, starting at 7 a.m. CDT and lasting until approximately 5 p.m. During the downtime, providers will not be able to view certain documents and reports on the ForwardHealth Portal, such as:

Daily Aging and Disability Resource Center error reports
Managed care organization documents
Nursing home rate letter reports
Buy-In deletions reports
Prior authorization letters
Remittance Advices

All other Portal functionality will be available during this time.

For additional assistance or to report an issue, providers may call the ForwardHealth Portal Helpdesk at 866-908-1363, 8:30 a.m.–4:30 p.m. CT, Monday–Friday.

About | Contact | Disclaimer | Privacy Notice

Wisconsin Department of Health Services

Production PROD_WIPortal2_M948__5

Browser Tab ID: 1 -1