wisconsin.gov HomeState AgenciesDepartment of Health Services
Welcome  » April 26, 2024 6:36 PM
Login
Search
Alerts
  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Email Box for Behavioral Treatment Benefit Coordination of Benefits Questions

ForwardHealth has established an email box for behavioral treatment providers to submit questions related to coordinating the ForwardHealth benefit with the member's commercial insurance. Providers can submit questions to ForwardHealth at DHSBTCOB@wi.gov, which is also accessible from the New Behavioral Treatment Benefit page of the Portal. Some inquiries may require research; therefore, additional time for responses may be required.

Providers should call Provider Services at 800-947-9627 or contact a Provider Relations representative for any other behavioral treatment-related questions.

 
 
About  |  Contact |  Disclaimer  |  Privacy Notice
Wisconsin Department of Health Services
Production PROD_WIPortal2_M948__3
Browser Tab ID: 1   -1