Revised Companion Guide Available for 270/271 Transactions

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	Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received. Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources. Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences. Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.

A revised companion guide is now available for download on the ForwardHealth Portal for 270/271 Health Care Eligibility/Benefit Inquiry and Information Response (270/271) transactions. The revised companion guide will contain the information that Wisconsin will be returning on the 271 transaction as of April 11, 2014.

The companion guide changes were made in preparation of the April 11, 2014, implementation of the Affordable Care Act Health Insurance Portability and Accountability Act of 1996 (HIPAA) Operating Rules 154 and 260, which outline data content for 270/271 transactions.

The companion guides and the payer sheet provide ForwardHealth-specific information that should be used with the national HIPAA implementation guides. Implementation guides define the national data standards, electronic format, and values required for each data element within an electronic transaction.

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Wisconsin Department of Health Services

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