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Alerts
  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Resources for Dental Service Providers

Resources for Dental Service Providers in Brown, Marathon, Polk, and Racine Counties

In accordance with a provision of the 2015-17 biennial state budget (2015 Wisconsin Act 55), ForwardHealth implemented increased reimbursement rates for pediatric dental care and certain adult dental services rendered in Brown, Marathon, Polk, and Racine counties for dates of service (DOS) on and after October 1, 2016. These counties were identified in the 2015-17 biennial state budget.

ForwardHealth has published the September 2016 ForwardHealth Update (2016-38), titled "Targeted Reimbursement Rate Increase for Certain Dental Services Provided in Four Counties," with detailed information. Note: Update 2016-38 has been revised since its original publication.

The reimbursement rate increase applies to all Medicaid-enrolled provider types eligible to render dental services in a target county; however, the reimbursement rate increase does not apply to dental services billed through a federally qualified health center. The reimbursement rate applies to services provided fee-for-service and via managed care.

Maximum Allowable Fees

ForwardHealth establishes maximum allowable fees for the reimbursement of most covered services. Targeted reimbursement rate maximum allowable fees (10/7/2016) are established for DOS on and after October 1, 2016. These fees are not part of ForwardHealth’s interactive maximum allowable fee schedule and are subject to change.

Provider Enrollment Resources

Providers are required to be enrolled in Wisconsin Medicaid as described in DHS 105 in order to be eligible to receive reimbursement for covered services. Providers in target counties who are already Medicaid-enrolled will not need to re-enroll to be eligible for the increased reimbursement rates. For enrolling providers, refer to the following ForwardHealth Portal pages for detailed enrollment information:

Other Resources

  • ForwardHealth Updates – The first source of provider information. Updates announce the latest information on policy and coverage changes, claims submission requirements, and training announcements. Revisions to policy information are incorporated into the ForwardHealth Online Handbook in conjunction with published Updates. A secure ForwardHealth Portal account is not required to use the Online Handbook.
  • Resources Reference Guide – Services and resources available to providers, including contact information and hours of availability.
  • Portal User Guides – The ForwardHealth Portal user guides provide step-by-step instructions for navigating specific Portal functionality, such as submitting claims and prior authorization requests and accessing Remittance Advices.

 
 
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