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Welcome  » February 29, 2024 9:15 PM
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  • System Availability Notice: Change Healthcare (CHC) is experiencing a network service interruption due to a cyber security issue. As a result, providers who use Change Healthcare are unable to conduct electronic transactions such as submitting claims (including pharmacy POS claims) or confirming member eligibility. ForwardHealth teams are working to reduce impacts and protect ForwardHealth networks. Please visit Change Healthcare's website for status updates.

    Visit the Change Healthcare Service Interruption: Resources for ForwardHealth Providers Portal page for important information about these issues. Providers experiencing urgent issues caused by this disruption or needing assistance checking eligibility are encouraged to call Provider Services at 800-947-9627.
Same-Day Transportation to COVID-19 Vaccination Appointments

During the COVID-19 public health emergency, BadgerCare Plus and Wisconsin Medicaid members who are eligible for non-emergency medical transportation (NEMT) services may schedule rides to COVID-19 vaccination appointments with MTM, Inc. (Wisconsin’s NEMT manager) once members have confirmed their appointment. This includes rides scheduled the same day as the appointment.

To schedule a ride, members may call MTM, Inc. at 866-907-1493 (TTY 711). When scheduling their ride, members will be asked to provide their ForwardHealth ID number (from their ForwardHealth ID card) and the address of the vaccination site.

For more information regarding scheduling rides, refer members to the Wisconsin Department of Health Services NEMT website.

 
 
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