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Welcome  » September 17, 2021 2:17 PM

Telehealth Expansion and Related Resources for Providers

The purpose of this page is to clarify temporary versus permanent telehealth policy, provide background information related to telehealth expansion, and to provide telehealth resources for providers. It includes summaries and explanations of the recently published materials, FAQs and resources related to telehealth.

Temporary Versus Permanent Telehealth Policy

Temporary telehealth policy established to ensure access to health services during the COVID-19 pandemic will continue until the Wisconsin Department of Health Services (DHS) establishes permanent, expanded policy. The telehealth expansion project is in its early stages, and DHS is currently collecting stakeholder input on expanded policy.

Background on Telehealth Expansion

ForwardHealth is expanding the permanent definition of telehealth to “a practice of health care delivery, diagnosis, consultation, treatment, or transfer of medically relevant data by means of audio, video, or data communications that are used either during a patient visit or consultation or are used to transfer medically relevant data about a patient.”

In addition to expanding the definition, ForwardHealth is adding permanent coverage via telehealth for currently covered services that are functionally equivalent to an in-person visit. ForwardHealth is also expanding coverage for certain synchronous (real-time) and asynchronous (not real-time) services such as remote patient monitoring and provider-to-provider consults.

Face-to-face equivalence for interactive telehealth services exists when a service is delivered from outside the physical presence of a Medicaid member by using audio, video, or telecommunication technology, and there is no reduction in quality, safety, or effectiveness. Documentation must support the service rendered.

Service Areas

A phased approach will roll out service areas along with updates and systems changes to support them. Current work includes the following service areas:

  • School-based services
  • Provider-to-provider consults
  • Medication therapy management
  • Medicare parity
  • Targeted case management
  • Therapies (occupational therapy, physical therapy, speech and language pathology)
  • Behavioral health (mental health, substance abuse, behavioral treatment)
  • Remote patient monitoring
  • Dentistry
  • Select asynchronous services

Additional Information

For additional information about telehealth expansion, visit the DHS Medicaid Telehealth Expansion webpage.

Understanding the Telehealth Alerts and Updates

The policy communications described below are part of a series of ForwardHealth Updates and Alerts related to telehealth expansion. Some have been issued in response to the Wisconsin public health emergency for COVID-19, pursuant to Wis. Stat. § 49.45(61), and are temporary measures, while others are permanent policy updates.

ForwardHealth Updates Pertaining to Telehealth

Update and Release Date Affected Parties Description of Policy Change Temporary or Permanent
ForwardHealth Update 2021-21, “Transition From Temporary to Permanent Synchronous Telehealth Coverage Policy and Billing Guidelines” (7/1/21) See the “To” list on page one of this Update for affected provider types Updates to the maximum allowable fee schedule will identify which services are allowable under permanent policy. Permanent
Requires providers to bill permanent synchronous telehealth services with place of service code 02 and the GT modifier beginning January 1, 2022. Permanent
Allows providers to submit claims for services identified as permanent telehealth procedure codes under either temporary or permanent telehealth billing guidelines between July 1, 2021, and December 31, 2021. Temporary
ForwardHealth Update 2020-36, “Temporary Policy for Interprofessional Consultations and Remote Physiologic Monitoring” (8/28/20) See the “To” list on page one of this Update for affected provider types For specific provider types, ForwardHealth covers remote physiologic monitoring and medically necessary interprofessional consultations, also known as provider-to-provider consultations, where the primary care provider requests a consultation with a specialist without the need for the specialist to see the member. Temporary
ForwardHealth Update 2020-15, “Additional Services to be Provided Via Telehealth” (Revised 5/8/20) See the “To” list on page one of this Update for affected provider types Allows remote services utilizing interactive synchronous (real-time) technology, including audio-only phone communication, for currently covered services that can be delivered with functional equivalency to the face-to-face services. This applies to all service areas and all enrolled providers allowable under current ForwardHealth policy. Temporary
ForwardHealth Update 2020-13, “Temporary Changes to Clinical Policy and Prior Authorization” (Revised 5/11/20) All providers, HMOs, and Other Managed Care Programs Provides changes to clinical policy and prior authorization (PA), including allowing remote supervision, waiving requirements for face-to-face visits, and extending certain PA dates for an additional 90 days. Temporary
ForwardHealth Update 2020-12, “Temporary Changes to Telehealth Policy and Clarifications for Behavioral Health and Targeted Case Management Providers” (Revised 5/8/20) See the “To” list on page one of this Update for affected provider types Individual mental health and substance abuse practitioners who practice in a setting other than a Division of Quality Assurance-certified outpatient mental health clinic may provide telehealth services. Permanent
Clarifies that no restrictions on distant sites (provider location) exist for reimbursement of telehealth encounters delivered in the United States. Permanent
Clarifies guidance regarding federal enforcement of the Health Insurance Portability and Accountability Act of 1996 regulatory requirements. Temporary
Includes several provisions (such as mental health screenings, comprehensive community services, community support program services, community recovery services, behavioral treatment services, and targeted case management) that apply specifically to behavioral health providers. Temporary
ForwardHealth Update 2020-09, “Changes to ForwardHealth Telehealth Policies for Covered Services, Originating Sites, and Federally Qualified Health Centers” (03/18/20) See the “To” list on page one of this Update for affected provider types Removes restrictions on originating sites (location of patient at time of telehealth encounter). Permanent
Expands allowable services to inpatient consults, inpatient prolonged services, e-visits, nursing facility service assessments, and telephone evaluation and management services. Permanent
Clarifies billing guidance for tribal and non-tribal federally qualified health centers. Permanent

ForwardHealth Alerts Pertaining to Telehealth

Alert and Release Date Affected Parties Description of Change Temporary or Permanent
ForwardHealth Alert 017, “Billing Clarifications for Dental Telehealth Services” Revised 5/11/20 Dentists, HMOs and Other Managed Care Organizations Dental providers who can provide services via telehealth during the public health emergency that are functionally equivalent to the face-to-face service should review ForwardHealth Update 2020-15 for billing guidance. ForwardHealth does not follow American Dental Association guidance for billing procedure codes D9995 and D9996. For orthodontic services, providers may request a prior authorization amendment to extend the treatment plan timeframe. Temporary
ForwardHealth Alert 013, “Enhanced Reimbursement for Therapy Provided as Part of the Birth to 3 Program Using Telehealth” Revised 5/11/20 Occupational Therapists, Physical Therapists, Rehabilitation Agencies, Speech and Hearing Clinics, Speech-Language Pathologists, Therapy Groups, HMOs and Other Managed Care Programs ForwardHealth will reimburse therapy providers supplying services as part of the Birth to 3 Program at an enhanced rate when occupational, physical, and or/speech therapy is performed using telehealth, the member is located in their natural environment and the modifier TL is included on the claims form. Temporary
ForwardHealth Alert 009, “Temporary Changes for Durable Medical Equipment and Disposable Medical Supplies Face-to-Face Requirements” Revised 5/11/20 See the “To” list on on the Alert for a list of affected providers Suspends face-to-face visit requirement for initial prescription of durable medical equipment or disposable medical supplies. Temporary
ForwardHealth Alert 005, “Temporary Changes to Narcotic Treatment Services” Revised 5/7/20 Narcotic Treatment Services Providers, HMOs and Other Managed Care Programs Allows real‐time telephonic communication in lieu of face‐to‐face daily dosing contact by registered nurses or licensed practical nurses working in an opioid treatment program clinic. Temporary
ForwardHealth Alert 004, “Tribal and Non-Tribal Federally Qualified Health Centers Billing Guidance for Telehealth Policy Changes in ForwardHealth Update 2020-09” 3/23/20 Community Health Centers, Tribal Federally Qualified Health Centers, HMOs and Other Managed Care Programs Allows services billed with modifier GT to be considered under the Prospective Payment System reimbursement method for non-tribal federally qualified health centers. For tribal federally qualified health centers, telehealth service claims will count as encounters as allowed under encounter counting logic through interim reporting and cost reporting processes. Permanent
ForwardHealth Alert 002, “Temporary Policy Changes for Personal Care Providers” Revised 5/11/20 Home Health Agencies, Personal Care Agencies Allows remote supervision for personal care services by registered nurses and provides timesheet guidance. Temporary

ForwardHealth Online Handbook and Temporary Policies

Temporary policy changes made by ForwardHealth in response to the COVID-19 outbreak are only found in Updates and Alerts. These temporary policy changes are not included in the ForwardHealth Online Handbook because the Online Handbook is an updated repository of current, permanent ForwardHealth policies.

Permanent policy changes made by ForwardHealth can be found in published Updates, Alerts, and the Online Handbook. Providers are encouraged to use the Online Handbook when referencing permanent policies. All published Updates and Alerts related to COVID-19 will be available on this page.

Permanent telehealth policy can be found in the Telehealth topic (#510) of the Online Handbook. Temporary telehealth policy flexibilities described in Updates 2020-09, 2020-12, and 2020-15 are not included in the Telehealth topic (#510).

To get to the Telehealth topic (#510), follow the directions below:

  1. Visit the ForwardHealth Portal home page at www.forwardhealth.wi.gov/WIPortal/.
  2. Click Online Handbooks under the Policy and Communication heading, located lower on the page in the center column.
  3. Click “I accept” at the bottom of the license agreement page and then Submit Agreement.
  4. Click Advanced Search on the right side of the webpage, enter “510,” and click Search*.
  5. Click show links to see the different service areas.
  6. Click one of the service areas listed to be taken to the Telehealth topic of the Online Handbook.

Frequently Asked Questions

ForwardHealth has answered FAQs (last updated 7/1/21) from providers about the telehealth policy changes. Providers have submitted questions as ForwardHealth has been responding to the COVID-19 outbreak. These questions and their answers are included in the PDF. The FAQs will be updated to provide helpful answers to provider questions.


  • For questions related to telehealth, send emails to DHStelehealth@dhs.wisconsin.gov.
  • For policy and billing related questions, contact Provider Services at 800-947-9627.

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