Information about the COVID-19 virus is changing rapidly. This page provides resources for managed care organizations (MCOs) specific to Family Care, Family Care Partnership, and the Program of All-Inclusive Care for the Elderly so they can better care for members. The Wisconsin Department of Health Services (DHS) encourages MCOs to check this page often to stay informed about this quickly changing situation. COVID-19 Unwinding Resources
DHS has answered Family Care COVID-19 FAQs (last updated 5/14/21) about temporary changes to Family Care, Family Care Partnership, and PACE programs and policies during the COVID-19 public health emergency. MCOs may submit additional questions to DHSDMSCOVID@dhs.wisconsin.gov. The FAQs will be updated regularly.
The Telehealth Resources for Providers page includes summaries and explanations of the recently published materials, billing guidance, and resources related to telehealth. ForwardHealth has answered questions about the telehealth policy changes.
Note: Question nine in the Family Care COVID-19 FAQs (last updated 5/14/21) highlights resources related to telehealth policy changes for Family Care.
For up-to-date information about personal protective equipment (PPE) guidance and information, visit the COVID-19: Personal Protective Equipment (PPE) DHS webpage. Information about requesting PPE can be found in the COVID-19: PPE Request Process for Long-Term Care Providers Caring for COVID-19 Positive Individuals email subscription message.
Sign up for email subscription messages to receive messages like the ones below about important information and policy changes:
The following communications are related to Family Care, Family Care Partnership, and PACE MCOs: 2021:
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