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Welcome  » April 13, 2024 6:53 AM
  • While some disruption is still occurring due to the cyber security incident involving Change Healthcare, providers who use Change Healthcare may once again submit pharmacy Point-of-Sale claims. Visit the ForwardHealth Change Healthcare Service Interruption: Resources page for more information.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
COVID-19: News and Resources

Resources for Family Care, Family Care Partnership, and PACE Managed Care Organizations

Information about the COVID-19 virus is changing rapidly. This page provides resources for managed care organizations (MCOs) specific to Family Care, Family Care Partnership, and the Program of All-Inclusive Care for the Elderly so they can better care for members. The Wisconsin Department of Health Services (DHS) encourages MCOs to check this page often to stay informed about this quickly changing situation.
COVID-19 Unwinding Resources


DHS has answered Family Care COVID-19 FAQs (last updated 5/14/21) about temporary changes to Family Care, Family Care Partnership, and PACE programs and policies during the COVID-19 public health emergency. MCOs may submit additional questions to DHSDMSCOVID@dhs.wisconsin.gov. The FAQs will be updated regularly.

PHE Unwinding Updates

Telehealth Resources for Providers

The Telehealth Resources for Providers page includes summaries and explanations of the recently published materials, billing guidance, and resources related to telehealth. ForwardHealth has answered questions about the telehealth policy changes.

Note: Question nine in the Family Care COVID-19 FAQs (last updated 5/14/21) highlights resources related to telehealth policy changes for Family Care.

Personal Protective Equipment

For up-to-date information about personal protective equipment (PPE) guidance and information, visit the COVID-19: Personal Protective Equipment (PPE) DHS webpage. Information about requesting PPE can be found in the COVID-19: PPE Request Process for Long-Term Care Providers Caring for COVID-19 Positive Individuals email subscription message.

Sign up for Email Subscription Messages

Sign up for email subscription messages to receive messages like the ones below about important information and policy changes:

Distributed Communications

The following communications are related to Family Care, Family Care Partnership, and PACE MCOs:


Other Resources and Links

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