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COVID-19: News and Resources

COVID-19: ForwardHealth News and Resources

Information about the COVID-19 virus (also known as 2019 Novel Coronavirus or 2019-nCoV) is changing rapidly. ForwardHealth has established this page to keep providers informed about news, resources, and policy related to the virus so they can effectively care for ForwardHealth members. Providers are encouraged to check this page frequently to stay informed in this quickly evolving situation.

Key resources for COVID-19 information:

Contact Information

For specific questions about COVID-19 as it relates to ForwardHealth coverage and policy, please contact DHSDMSCOVID19@dhs.wisconsin.gov.

For specific questions about testing considerations or to discuss a case during business hours, please call 608-267-9003 or email DHSDPHBCD@wi.gov. For after-hours assistance, call 608-258-0099.

ForwardHealth Alerts for Providers

ForwardHealth Alerts are short, targeted publications designed to disseminate the latest COVID-19 information to providers quickly. They may contain news, policy, or resources deemed critical or helpful for providers. Providers will receive messaging letting them know when Alerts have been published that may impact them, and all Alerts relating to COVID-19 will be linked from this page.

The following ForwardHealth Alerts relating to COVID-19 have been published:

  • New! Alert 008: Temporary Change for Urgent Prior Authorization Requests (3/27/20)
  • New! Alert 007: Respiratory Care Services Training During the COVID-19 Public Health Emergency (3/27/20)
  • New! Alert 006: CPR Training During the COVID-19 Public Health Emergency (3/26/20)
  • Alert 005: Temporary Changes to Narcotic Treatment Services (3/24/20)
  • Alert 004: Tribal and Non-Tribal Federally Qualified Health Centers Billing Guidance for Telehealth Policy Changes in ForwardHealth Update 2020-09 (3/23/20)
  • Alert 003: Non-Emergency Medical Transportation (NEMT) Services (3/20/20)
  • Alert 002: Temporary Policy Changes for Personal Care Providers (3/18/20)
  • Alert 001: ForwardHealth Accepted Procedure Codes From Eligible Providers Who Test Patients for COVID-19 (3/18/20)

ForwardHealth Updates for Providers

ForwardHealth Updates announce changes in policy and coverage, prior authorization requirements, and claim submission requirements. Links to all published Updates relating to COVID-19 will be available on this page, as well as being listed on the ForwardHealth Updates page of the ForwardHealth Portal. Several Updates related to COVID-19 are currently in work.

The following ForwardHealth Updates relating to COVID-19 policy have been published:

  • New! 2020-12: Temporary Changes to Telehealth Policy and Clarifications for Behavioral Health and Targeted Case Management Providers (3/24/20)
  • 2020-11: COVID-19 Information for Pharmacies (3/19/20)
  • 2020-09: Changes to ForwardHealth Telehealth Policies for Covered Services, Originating Sites, and Federally Qualified Health Centers (3/18/20)
  • Wisconsin Medicaid Response to COVID-19 Outbreak Provider Bulletin (3/18/20)

Additional Messages for Providers

Resources and Links for Providers

HMO News

The following communications for BadgerCare Plus and Medicaid SSI HMO and Special Managed Care Programs (Care4Kids, Children Come First, and Wraparound Milwaukee) have been distributed:

Adult Long-Term Care and MCO News

The following communications for Family Care, Family Care Partnership, PACE (Program of All-Inclusive Care for the Elderly, IRIS (Include, Respect, I Self-Direct) and Managed Care Organizations (MCOs) have been distributed:

Children’s Long-Term Care News

The following DHS children’s long-term care program communications have been distributed:

Partner Announcements and News

The following partner communications and announcements have been distributed:

Member and Participant Announcements and News

The following member and participant communications and announcements have been distributed:

Resources and Links for Members

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