The Wisconsin Department of Health Services (DHS) is committed to protecting the health and safety of Children’s Long-Term Support (CLTS) Program and Children’s Community Options Program (CCOP) participants and families during the COVID-19 pandemic. Check this page regularly to stay informed about the latest updates. COVID-19 Unwinding Resources
Effective May 13, 2020, all support and service coordination contacts may be completed either face-to-face or remotely (by phone or alternate electronic or virtual method). In‐person service coordination contacts required by the CLTS Program Manual (P-02256) may be completed either face-to-face or remotely, including:
DHS is committed to reducing the risk of COVID‐19 exposure to program participants and staff. It is imperative to take measures to protect populations at an elevated risk of becoming seriously ill should they become infected.
County waiver agencies (CWAs) must work with families to affirm their acceptance of remote service during this health pandemic. The family leads this decision and the CWA ensures the family’s decision is authorized in compliance with program requirements.
Discussion with the family about face-to-face support and service coordination must include information about available options and risks associated with each option. CWAs should review available information from their local public health department authorities and align their practices for face-to-face service delivery with the guidance from those local authorities.
For additional information regarding the support and services coordination for the CLTS program, refer to the COVID-19: Children's Long-Term Support (CLTS) Program Operations Questions and Answers DHS webpage.
In response to the COVID-19 pandemic, the following covered services can be provided to CLTS and CCOP participants remotely:
The following CLTS services have always been allowed to be provided remotely:
Remote provision of services does not apply to the following CLTS services:
The following CLTS services are not allowed as remote services:
DHS has answered questions from CWAs about changes due to COVID-19 on the COVID-19: Children's Long-Term Support (CLTS) Program Operations Questions and Answers DHS webpage. These questions and answers will be updated regularly.
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