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  • While some disruption is still occurring due to the cyber security incident involving Change Healthcare, providers who use Change Healthcare may once again submit pharmacy Point-of-Sale claims. Visit the ForwardHealth Change Healthcare Service Interruption: Resources page for more information.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Qualified Hospitals Reminded to Submit Information for Express Enrollment

Qualified hospitals who were certified to do Express Enrollment (EE) prior to September 13, 2014, are reminded to submit the name and e-mail address of their Security Administrator using the Express Enrollment Change Request form located in the Quick Links box on the right side of the Provider home page of the Portal. This additional information is needed as part of the process for allowing existing qualified hospitals to make presumptive eligibility (PE) determinations using the new Web-based EE application tool in ACCESS. On September 28, 2014, an e-mail that includes a one-time use personal identification number (PIN), will be sent to the qualified hospital's Security Administrator. Once the Security Administrator receives the PIN, he or she may log in and set up administrative rights for individuals in the agency to begin using the Web-based EE application tool in ACCESS. For more information on how to use the EE application tool in ACCESS, refer to Chapter 12 of the ACCESS Handbook at www.emhandbooks.wisconsin.gov/ah/ah.htm.

A reminder that hospital staff who make PE determinations are required to be trained on the new EE process by attending either an on-site training or watching the Webcast. Staff may choose the on-site training they will attend by registering online at www.dhs.wisconsin.gov/forwardhealth/expressenrollment.htm. Registration is not required for the Webcast.

 
 
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