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Welcome  » March 23, 2023 9:19 AM
COVID-19 Unwinding Resources for Providers

COVID-19 Unwinding Resources for Providers

This toolkit equips providers with resources to support their Medicaid patients as Wisconsin prepares to return to routine operations (including Medicaid renewals), also known as unwinding. As the Wisconsin Department of Health Services (DHS) waits for notification from the federal government to begin unwinding, we have three goals:

  1. Encourage members to stay healthy by accessing their healthcare benefits.
  2. Ensure we have members’ current contact information so we can reach them before the changes begin.
  3. Alert members to watch for updates from us so they can prepare to renew when needed.
Providers may use these communication resources to engage members immediately. We recommend the text remain the same to ensure message consistency. As new federal guidance and additional insights are available, we’ll share new resources for providers to assist members through renewal. The resources include messaging and templates to conduct various forms of outreach, including print, telephonic communications, and digital media.

Communications to Use with Members

moving-boxes.jpg Help Us Help Members-Updated Contact Info is Important!
Campaign to encourage members to update their address, mobile phone number, and email address so that DHS is able to contact them with important information about their benefits. Access files here.

MyACCESS_benefits.jpg Members can do a lot with ACCESS and MyACCESS!
Campaign to help members get signed up and familiar with ACCESS and MyACCESS now to help during the upcoming unwinding when call centers may be busy. These tools make managing benefits easier and more convenient than ever before. Learn more about this campaign here.

Members Still Have Coverage
We've heard from partners that some members are concerned that they may have lost their state coverage. Members need to know that they still have coverage and that they shouldn't delay needed medical care. Download the flyer to share here.

Changes Coming in How Members get Their Prescriptions
During COVID-19, BadgerCare Plus and Wisconsin Medicaid created temporary policies to make it easier for members to get their prescriptions. Those policies are ending on December 1, 2022. These materials explain the changes. Get the poster and customer flyer file here.

Contact Information

For specific questions about COVID-19 as it relates to ForwardHealth coverage and policy, contact Provider Services at 800-947-9627.

For specific questions about testing considerations or to discuss a case during business hours, call 608-267-9003 or email DHSDPHBCD@wi.gov. For after-hours assistance, call 608-258-0099.

Join Our Email List

Sign Up to get the latest information about the Public Health Emergency (PHE) Unwinding and Return to Routine Operations Communication from DHS.

Special Reports Coming to Help Your Members Review

We are preparing and testing reports that patient-facing representatives in your organization can use to help support your members through the renewal process.

ForwardHealth Updates

ForwardHealth Updates announce changes in policy and coverage, prior authorization requirements, and claim submission requirements. They also communicate new initiatives from the Wisconsin Department of Health Services or new requirements from the federal Centers for Medicare & Medicaid Services. Read more here.

Frequently Asked Questions

Coming Soon

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