The Wisconsin Department of Health Services (DHS) has contracted with a new company, Veyo, to arrange non-emergency medical transportation (NEMT) services for Wisconsin Medicaid and BadgerCare Plus members. Beginning November 1, 2021, Veyo will replace Medical Transportation Management, Inc. (MTM, Inc.). Medicaid and BadgerCare Plus members who are eligible to receive NEMT through MTM, Inc. will be eligible to receive NEMT through Veyo. There will be no changes to the types of appointments that are covered or types of transportation provided with the transition to Veyo. Members will still call the same number to schedule a ride for covered services.

For more information on the new vendor and the transition, refer to the following resources:

• The September 2021 ForwardHealth Update (2021-35), titled "New Non-Emergency Medical Transportation Manager for Wisconsin Medicaid and BadgerCare Plus Members"
• DHS news release
• DHS NEMT website
• Wisconsin Health Care Provider/Case Manager Resource Guide