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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Important Information for Medicaid and BadgerCare Plus Members Regarding Anthem Data Breach

The insurance company, Anthem, announced February 4, 2015, that its database had been hacked, exposing personal data on as many as 80 million records for current and former members and employees. This security breach may affect some Wisconsin Medicaid and BadgerCare Plus members. For more information, members should access a letter from the president and CEO of Anthem and a list of frequently asked questions.

Members should also be aware of e-mail scams that are targeting current and former members. These scams are designed to appear as if they are from Anthem, and the e-mail includes a link for credit monitoring. These e-mails are not from Anthem and members should delete them without opening the e-mail. For more information on steps members can take, refer to this guidance from Anthem.

For any questions related to this incident, members are encouraged to call 1-877-263-7995.

 
 
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