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Welcome  » April 26, 2024 11:51 AM
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Alerts
  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Information About Electronic Visit Verification (EVV)

EVV Soft Launch Extended

The Wisconsin Department of Health Services (DHS) is extending the soft launch phase of electronic visit verification (EVV). DHS required hard launch consequences will not go into effect on January 1, 2022. Provider agencies are still required to use EVV during the soft launch phase, which began November 2, 2020. Provider agencies not using EVV are out of compliance with current DHS policy.

Payers, provider agencies, and workers should use this soft launch extension to become more efficient with EVV, streamline processes, and take additional training as needed. Future hard launch plans will be communicated at a future date.

For more information, see the November 2021 ForwardHealth Update (2021-40) “Electronic Visit Verification Soft Launch Phase Has Been Extended” and the DHS EVV website.”

 
 
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