| - Attention Orthodontists: Important revisions have been made to ForwardHealth Update 2024-08 (“Reimbursement Rates for Orthodontic Services Included in Maximum Allowable Fee Schedule and Dental Targeted Reimbursement Rate Policy Clarification”) regarding ongoing claims adjustments. Refer to the revised Update for more information.
- Some disruption is still occurring due to the cyber security incident involving Change Healthcare. Visit the ForwardHealth Change Healthcare Service Interruption: Resources page for more information.
- Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
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