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Welcome  » April 26, 2024 8:15 AM
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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Behavioral Treatment Providers Required to Use G2 Qualifier for Rendering Provider on Electronic Claims

Some electronic claims for behavioral treatment services have been submitted using an incorrect qualifier to identify the rendering provider. When submitting electronic claims for behavioral treatment services using the 837 Health Care Claim: Professional (837P) transaction, providers are required to use the G2 qualifier to identify rendering providers that do not have a National Provider Identifier. At the header level, providers should enter "G2" in the REF segment of the 2310B loop when the rendering provider is the same for all or most of the details. At the detail level, providers should enter "G2" in the REF segment of the 2420A loop for each detail where there is a different rendering provider from the rendering provider indicated at the header level.

Providers who use an outside billing service or clearinghouse should contact them to ensure they are billing properly.

 
 
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Wisconsin Department of Health Services
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