ForwardHealth is announcing a new feature within the ForwardHealth Portal that allows primary administrators to designate a backup.
Organizations must establish a primary administrator on their Portal account. In addition to the primary administrator, a backup should now be added to the organization’s account so someone at the organization always has access to the Portal account:
Refer to the ForwardHealth Provider Portal Account User Guide, P-00952, for instructions on creating a backup in the Portal.
A backup person can work with the Portal Helpdesk to gain access to their Provider Portal account. Portal Helpdesk staff are available Monday–Friday, 8:30 a.m.–4:30 p.m. at 866-908-1363. You will be required to provide your Medicaid provider ID and PIN when calling the Portal Helpdesk.
Not keeping your contact information up to date or communicating with ForwardHealth in a timely manner may result in delayed service.
Because you have not recently performed an action that loads or reloads a page, your session will expire in Upon expiration your unsaved data will be lost and you will be required to login again to begin a new session. To avoid a session expiration, click this button to extend your session.
Extend