ForwardHealth Portal Administrators Should Designate a Backup

ForwardHealth is announcing a new feature within the ForwardHealth Portal that allows primary administrators to designate a backup.

Organizations must establish a primary administrator on their Portal account. In addition to the primary administrator, a backup should now be added to the organization’s account so someone at the organization always has access to the Portal account:

• New organizations must establish the primary administrator when they create their Provider Portal account. A backup should also be designated at that time.
• Organizations with an existing Provider Portal account should set up a backup administrator now. (Organizations that have already designated a backup should take a few minutes to confirm that the backup’s information is up to date.)

Refer to the ForwardHealth Provider Portal Account User Guide, P-00952, for instructions on creating a backup in the Portal.

A backup person can work with the Portal Helpdesk to gain access to their Provider Portal account. Portal Helpdesk staff are available Monday–Friday, 8:30 a.m.–4:30 p.m. at 866-908-1363. You will be required to provide your Medicaid provider ID and PIN when calling the Portal Helpdesk.

Not keeping your contact information up to date or communicating with ForwardHealth in a timely manner may result in delayed service.