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Resources for Mental Health and Substance Abuse Providers

Intensive Outpatient Program

Beginning November 1, 2024, providers may enroll with Wisconsin Medicaid as an intensive outpatient program (IOP) provider. For more details, visit the Intensive Outpatient Program service area of the ForwardHealth Online Handbook.

Intensive Outpatient Program Trainings

ForwardHealth Updates

The most recent ForwardHealth Updates are listed below.

Update and Release Date Affected Providers Description of Policy Change

ForwardHealth Update 2024-38, “New Intensive Outpatient Program Benefit” (10/22/2024)

Adult Mental Health Day Treatment Providers, Community Support Programs, Crisis Intervention Providers, HealthCheck “Other Services” Providers, Hospital Providers, Outpatient Community Health Centers, Outpatient Mental Health Clinics, Rural Health Clinics, Substance Abuse Clinics, Substance Abuse Day Treatment Providers, Tribal Federally Qualified Heath Clinics, HMOs and Other Managed Care Programs

This Update informed providers of the new IOP benefit, including policies for eligible providers, enrollment, covered and noncovered services, prior authorization (PA), reimbursement, claims submission, member information, and available training for providers that provide IOP services.

Supplemental Materials

Providers are required to document specific information. The materials below meet these documentation requirements. The table below indicates which materials are recommended for use and which materials are required.

Title of Form and Number Description of Form Recommended or Required?

Prior Authorization/Intensive Outpatient Treatment Attachment (PA/IOP), F-03325 (02/2025)

Form for requesting authorization of intensive outpatient program services (mental health services and/or substance use treatment)

Required

Prior Authorization Request Form (PA/RF), F-11018 (05/2013)

Form for requesting authorization of covered services

Required

ForwardHealth Online Handbook Intensive Outpatient Program Service Area

The following ForwardHealth Online Handbook topics and resources include key content for IOP services. Note: The topics highlighted on this page are linked to address some of the most common provider questions. This is not a complete list of all Online Handbook topics for providers. Providers are still responsible for reviewing the full Intensive Outpatient Program service area of the Online Handbook for complete IOP policy.

Provider Enrollment and Ongoing Responsibilities

Title ForwardHealth Resource Description of Content

Categories of Enrollment, #3969

Handbook Topic

Guidance for enrolling as a Wisconsin Medicaid provider

Examples of Ongoing Responsibilities, #216

Handbook Topic

Responsibilities of providers

1099 Miscellaneous Forms, #6277

Handbook Topic

Documentation requirements of providers

A Comprehensive Overview of Provider Rights, #208

Handbook Topic

Rights of providers

Intermediate Sanctions, #211

Handbook Topic

Possible consequences for violating program rules and regulations

Provider Identification, #3421

Handbook Topic

National Provider Identifier requirements

Claim Submission

Title ForwardHealth Resource Description

Accuracy of Claims, #516

Handbook Topic

Provider responsibility to submit accurate, truthful, and complete claims

1500 Health Insurance Claim Form Completion Instructions, #17797

Handbook Topic

Provider requirements and instructions for submitting Wisconsin Medicaid and BadgerCare Plus claims

Uploading Claim Attachments Via the Portal, #11677

Handbook Topic

Guidance on attaching and submitting records with claims

Claim Status, #535

Handbook Topic

Process for checking the status or adjusting a claim

Explanation of Benefit Codes in the Claim Header and in the Detail Lines, #4822

Handbook Topic

Messages from ForwardHealth about the status or action taken on a claim, claim detail, adjustment, or adjustment detail

Electronic (Claim Adjustments), #512

Handbook Topic

Requirements and process for submitting claim adjustments electronically

Options for Electronic Claims Submission

Provider Trainings

Multiple training modules for submitting claims electronically

ForwardHealth Provider Portal Professional Claims User Guide

User Guide

How to submit professional claims electronically

ForwardHealth Portal Uploading Claim Attachments Instruction Sheet

Instruction Sheet

Step-by-step guide for attaching claim records

Covered and Noncovered Services

Title ForwardHealth Resource Description
Assessment and Treatment Planning, #23743 Handbook Topic Guidance on clinical assessment, treatment plan, discharge and continuing care plan, and qualified clinicians
Program Requirements for Intensive Outpatient Program Services, #23746 Handbook Topic IOP program requirements for covered services, member eligibility, and medication-assisted treatment
Separately Billable Services, #23745 Handbook Topic Guidance on services not included in the bundled assessment and reimbursement rate
Treatment Services, #23747 Handbook Topic Guidance on IOP treatment services
Coordination Between Comprehensive Community Services and Intensive Outpatient Program Treatment, #23744 Handbook Topic Guidance for IOP treatment when members receive comprehensive community services

Prior Authorization

Title ForwardHealth Resource Description
Prior Authorization Requirements for Initial Requests, #23754 Handbook Topic Guidance on forms and process for submitting an initial prior authorization request
Prior Authorization Requirements for Requests to Extend Treatment, #23749 Handbook Topic Process for requesting a prior authorization amendment to extend IOP treatment beyond the initial authorization
Attachments, #23753 Handbook Topic Guidance on forms that must accompany a prior authorization request for IOP services
Real-Time Review Through the ForwardHealth Portal, #23750 Handbook Topic Process and guidance on submitting PA requests for IOP services through the Portal including initial PA requests, attestation of criteria for substance use treatment PA requests, and criteria for real-time review or approval of the PA request
Approval Criteria for Initial Prior Authorization Requests, #23751 Handbook Topic Guidance on criteria that must be met before submitting an initial prior authorization request

Additional Resources

  • For policy and billing questions—Provider Services at 800-947-9627
  • For ForwardHealth Portal accounts, functions, and password questions—ForwardHealth Portal Helpdesk at 866-908-1363
  • For ForwardHealth members who have questions—Member Services at 800-362-3002 (member use only)
 
 
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