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Welcome  » May 3, 2024 8:44 AM
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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
ForwardHealth will enforce validity of ICD-10 diagnosis codes

Recently, the Centers for Medicare and Medicaid Services issued clarification on specificity that indicated Medicare will relax specificity requirements for automated medical review or complex medical record review during the first 12 months after International Classification of Diseases, 10th Revision (ICD-10) implementation. ForwardHealth does not perform automated medical review or complex medical record review; therefore, this concept does not apply to Medicaid.

Like Medicare, ForwardHealth will enforce the validity of ICD-10 diagnosis codes (i.e., the highest number of characters required by the code set) for all claim and prior authorization (PA) request submissions. As of October 1, 2015, if a stakeholder uses an ICD-10 diagnosis code that is not valid, ForwardHealth will deny the claim or return the PA request, and the claim or PA will need to be resubmitted with a valid ICD-10 code.

 
 
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