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Welcome  » May 15, 2024 10:03 PM
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  • Ascension Password Change: On May 8, 2024, a cyber security event disrupted clinical operations of the Ascension Healthcare Network. To ensure the security of protected health information on the ForwardHealth Portal, ForwardHealth will prompt all providers owned by Ascension to change their password. Providers not owned by Ascension will not be prompted to change their password.

    For instructions on changing your Portal password, refer to the ForwardHealth Provider Portal Account User Guide.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
 
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Time of Enrollment Decision Notification

ForwardHealth usually notifies the provider of their enrollment status within 10 business days after receiving the complete enrollment application, but no longer than 60 days.

Approval of an Enrollment Application

ForwardHealth will send providers who meet the enrollment requirements a welcome letter and a copy of the provider agreement. Included with the letter is important information, such as effective dates and assigned provider type and specialty. This information is used when conducting business with Wisconsin Medicaid. The welcome letter also notifies non-healthcare providers (for example, specialized medical vehicle providers, personal care agencies, and blood banks) of their Medicaid provider number. This number is used on claim submissions, prior authorization requests, and other communications with Wisconsin Medicaid.

Denial of an Enrollment Application

If ForwardHealth denies the enrollment application, it will inform the applicant in writing about the reasons for the denial.

 
 
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