Resources for Children’s Long-Term Support Program and Children’s Community Options Program

The Wisconsin Department of Health Services (DHS) is committed to protecting the health and safety of Children’s Long-Term Support (CLTS) Program and Children’s Community Options Program (CCOP) participants and families during the COVID-19 pandemic. Check this page regularly to stay informed about the latest updates.
COVID-19 Unwinding Resources

Suspension of Face-to-Face Support and Service Coordination Activities Lifted

Effective May 13, 2020, all support and service coordination contacts may be completed either face-to-face or remotely (by phone or alternate electronic or virtual method). In‐person service coordination contacts required by the CLTS Program Manual (P-02256) may be completed either face-to-face or remotely, including:

• In‐person contacts and assessments required by policy.
• Initial or recertification CLTS Functional Screens required by policy.

DHS is committed to reducing the risk of COVID‐19 exposure to program participants and staff. It is imperative to take measures to protect populations at an elevated risk of becoming seriously ill should they become infected.

County waiver agencies (CWAs) must work with families to affirm their acceptance of remote service during this health pandemic. The family leads this decision and the CWA ensures the family’s decision is authorized in compliance with program requirements.

Discussion with the family about face-to-face support and service coordination must include information about available options and risks associated with each option. CWAs should review available information from their local public health department authorities and align their practices for face-to-face service delivery with the guidance from those local authorities.

For additional information regarding the support and services coordination for the CLTS program, refer to the COVID-19: Children's Long-Term Support (CLTS) Program Operations Questions and Answers DHS webpage.

Face-to-Face Services Temporarily Allowed as Remote Services

In response to the COVID-19 pandemic, the following covered services can be provided to CLTS and CCOP participants remotely:

• Community integration services
• Counseling and therapeutic services, including camps authorized through federal procedure codes T2036 (Therapeutic camping, overnight, waiver; each session) and T2037 (Therapeutic camping, day, waiver; each session), for which the desired outcome can be accomplished via verbal and visual cueing
• Daily living skills training (DLST)
• Day services
• Home modification
• Housing counseling
• Mentoring
• Relocation services
• Support and service coordination
• Supported employment—individual and small group
• Supportive home care

Services That Are Always Allowed to Be Provided Remotely

The following CLTS services have always been allowed to be provided remotely:

• Assistive technology and communication aids
• Consumer education and training
• Training for parents and/or guardians and families of children with disabilities

Services That Do Not Apply to Remote Provision

Remote provision of services does not apply to the following CLTS services:

• Adaptive aids
• Financial management services
• Personal emergency response system (PERS)
• Relocation services
• Specialized medical and therapeutic supplies

Services Where Remote Delivery Is Prohibited

The following CLTS services are not allowed as remote services:

• Adult family home
• Child care
• Children’s foster care
• Respite, excluding camps authorized through federal procedure codes T2036 and T2037
• Transportation

CLTS Program Operations Questions and Answers

DHS has answered questions from CWAs about changes due to COVID-19 on the COVID-19: Children's Long-Term Support (CLTS) Program Operations Questions and Answers DHS webpage. These questions and answers will be updated regularly.

PHE Unwinding Updates

Coming Soon

Telehealth Resources for Medicaid Providers

The Telehealth Resources for Providers page includes summaries and explanations of the recently published materials, FAQs, billing guidance, and resources related to telehealth.

Sign up for Email Subscription Messages

Sign up for email subscription messages to receive messages like the ones below about important information and policy changes:

• COVID-19 Safety During the Holiday Season (11/22/21)
• Children 5-11 Years Old Now Eligible for COVID-19 Vaccine (11/11/21)
• Division of Medicaid Services Numbered Memo 2020-04 End Dated (09/01/21)
• COVID-19: Increasing Vaccination in Primary Care Settings (06/08/21)
• COVID-19 Vaccine Update: New Resources Available to Help Connect Youth Ages 12 to 15 With Pfizer COVID-19 Vaccine (05/14/21)
• Children’s Long-Term Support County Leads and Comprehensive Community Services (CCS): Temporary Policy Around Telehealth Clarifications for Behavioral Health and Targeted Case Management Providers (3/26/20)
• Children's Long-Term Support County Waiver Agency Leads: Remote Provision of Children's Long-Term Support Waiver Program Services (3/25/20)
• Children's Long-Term Support County Waiver Agency Leads: COVID-19 Update for Children's Programs (3/24/20)
• Bureau of Children’s Services: Suspension of Face-to-Face Requirements (3/13/20)

Communications to Participants and Families

• New COVID-19 Fact Sheet: Protecting Yourself During a Home Visit (5/1/20)
• 2020 All in for Kids Newsletters (4/30/20)
• 2021 All in for Kids Newsletters (12/15/21)

Other Resources and Links

• COVID-19 (Coronavirus Disease) DHS webpage
• COVID-19: Health Care Providers DHS webpage
• COVID-19: ForwardHealth Program Updates DHS webpage (for participants and members)
• Wisconsin Medicaid Response to COVID-19 Outbreak Member Bulletin
• COVID-19 PHE Unwinding Resources