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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
ForwardHealth Currently Assessing Clinical Criteria for Viekira Pak

ForwardHealth is currently assessing the clinical criteria for Viekira Pak, the new Hepatitis C drug. Providers are encouraged to wait to submit prior authorization requests to ForwardHealth until further guidance is published. Prior authorization requests received before clinical criteria and submission requirements are finalized will be returned to providers.

 
 
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Wisconsin Department of Health Services
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