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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Rescheduled Electronic Document Management System Downtime Beginning November 22, 2019

ForwardHealth is upgrading its electronic document management system. The planned downtime that was originally scheduled for November 10, 2019, has been rescheduled for Friday, November 22, 2019, starting at 5 p.m. CST and lasting until approximately 3 a.m. on Saturday, November 23, 2019. During the downtime, Portal users will not be able to view certain documents and reports on the ForwardHealth Portal, such as:

  • Daily ADRC error reports
  • RBT letters
  • MCO documents
  • Nursing home rate letter reports
  • Buy-In deletions reports
  • Prior authorization letters
  • Remittance Advices

All other Portal functionality will be available during this time.

Additionally, the Portal will be refreshed at 9 p.m. on Saturday, November 23, 2019. Portal users viewing the above documents at that time will be logged out automatically and will need to log back in to their Portal accounts.

For additional assistance or to report an issue, providers and waiver agencies may call the ForwardHealth Portal Helpdesk at 866-908-1363, 8:30 a.m. to 4:30 p.m. CST, Monday through Friday.

 
 
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Wisconsin Department of Health Services
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