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  • Change Healthcare (CHC) has begun submitting some batch X12 electronic transactions to ForwardHealth. The volume of backlogged claims held by CHC and the amount of time it will take CHC to send them is unknown. Once claims are acquired from CHC, ForwardHealth will process them in the order received.

    Visit the Change Healthcare Service Interruption: Resources page for more information on the security incident and for ForwardHealth resources.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
ForwardHealth Update - Certification and Service Provision for Opioid Treatment Programs

In response to Wisconsin's opioid crisis, the Wisconsin Department of Health Services is committed to expanding access to evidence-based medication-assisted treatment and substance use disorder counseling across the state. The goal is to integrate medication-assisted treatment into the various settings where members receive services, including behavioral health clinics, federally qualified health centers, and primary care settings as well as free-standing opioid treatment programs (OTPs). Wisconsin Medicaid supports the delivery of medication-assisted treatment and substance use disorder counseling in each of these settings.

To encourage the certification of new OTPs, ForwardHealth has published the June 2018 ForwardHealth Update (2018-20), titled "Certification and Service Provision for Opioid Treatment Programs." This Update provides guidance on the steps involved with becoming certified as an opioid treatment program (OTP), also known as narcotic treatment services or a narcotic treatment program. It also provides information regarding covered services, program highlights, claim submission, and managed care.

 
 
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