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Welcome  » April 20, 2024 7:11 AM
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Alerts
  • OnBase Outage: Portal users will be unable to access documents housed in OnBase from 4 a.m. on April 20, 2024, to midnight on April 21, 2024. During this window, we will make necessary upgrades to the OnBase system.

  • While some disruption is still occurring due to the cyber security incident involving Change Healthcare, providers who use Change Healthcare may once again submit pharmacy Point-of-Sale claims. Visit the ForwardHealth Change Healthcare Service Interruption: Resources page for more information.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.
Contacts for Medicaid Recipients

Recipient Contacts

Medicare Part D Information

For questions about Medicare Part D or Medicare drug plans, you may contact any of the following:

  • The Medicare program at 1-800-MEDICARE (1-800-633-4227) or www.medicare.gov/.

  • Wisconsin Prescription Drug Helpline at 1-866-456-8211 for Medicare beneficiaries age 60 and older with questions about Medicare Part D.  This Helpline is sponsored by the Coalition of Wisconsin Aging Groups' Elder Law Center.

  • Disability Drug Benefit Helpline at 1-800-926-4862 for persons under age 60 who receive Medicare coverage due to a disability.  This Helpline is sponsored by the Wisconsin Coalition for Advocacy.

  • Your County Department on Aging if you are age 60 and older and you would like to speak to an elderly benefit specialist.

If you have questions about your Medicaid coverage, please contact Member Services at 1-800-362-3002.

 
 
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Wisconsin Department of Health Services
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