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Alerts
  • OnBase Outage: Portal users will be unable to access documents housed in OnBase from 4 a.m. on April 20, 2024, to midnight on April 21, 2024. During this window, we will make necessary upgrades to the OnBase system.

  • While some disruption is still occurring due to the cyber security incident involving Change Healthcare, providers who use Change Healthcare may once again submit pharmacy Point-of-Sale claims. Visit the ForwardHealth Change Healthcare Service Interruption: Resources page for more information.

  • Multi-factor authentication (MFA) is now required for the secure ForwardHealth Portal. Providers are encouraged to refer to the ForwardHealth Multi-Factor Authorization Instruction Sheet for help setting up MFA preferences.
    Providers may contact their Portal account administrator or call the ForwardHealth Portal Help Desk at 866-908-1363. Note: This is a project-specific announcement and is not related to the Change Healthcare disruption.

ForwardHealth Portal Basics for New Users



Training Information

ForwardHealth Portal Basics for New Users Training Available

During September 2018, providers and billing staff who are new users of the ForwardHealth Portal are invited to attend Portal Basics for New Users training. These training sessions include a basic introduction to, and overview of, the public and secure areas of the Portal. Attendees are encouraged to have established a secure Provider Portal account prior to attending a training session.

Topics Covered

The following Portal topics and functions will be covered in these training sessions:

  • Portal Introduction and Resources.
    • Technical Aspects
    • User Tips
    • Public and Secure Portal
    • Maximum Allowable Fees
    • Remittance Advice
    • E-mail Subscription
    • Online Handbook
  • Member Enrollment Verification.
  • Portal Prior Authorization.
  • Portal Claims.
  • Provider Resources.
  • Communications.

Registration

Providers are required to register prior to attending a training session.

Questions Regarding Registration

For questions regarding registration (including requests to cancel a confirmed registration), contact Provider Services at (800) 947-9627.

Registration Fee
There is no registration fee.


Registration Deadline
9/27/2018 12:00:00 AM


How to Register
To register, select one of the following dates/locations.


Locations Date Time
The Ingleside Hotel
2810 Golf Rd
Pewaukee WI 53072
(262) 547-0201
Wednesday, September 12, 2018

Closed
8:30 a.m. to 9:00 a.m. -- Check in
9:00 a.m. to 12:00 p.m. -- Training
Holiday Inn
150 S Nicolet Rd
Appleton WI 54914
(920) 735-9955
Thursday, September 13, 2018

Closed
8:30 a.m. to 9:00 a.m. -- Check in
9:00 a.m. to 12:00 p.m. -- Training
Holiday Inn - South
4751 Owen Ayres Ct
Eau Claire WI 54701
(715) 830-9889
Wednesday, September 26, 2018

Closed
8:30 a.m. to 9:00 a.m. -- Check in
9:00 a.m. to 12:00 p.m. -- Training
Crowne Plaza
4402 E Washington Ave
Madison WI 53704
(608) 244-4703
Thursday, September 27, 2018

Closed
8:30 a.m. to 9:00 a.m. -- Check in
9:00 a.m. to 12:00 p.m. -- Training

Please select a date and register 



 
 
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