WiCall is an AVR system that allows providers with touch-tone telephones direct access to enrollment information.
Information from WiCall will be returned in the following order if applicable
to the member's current enrollment:
WiCall is available 24 hours a day, seven days a week. If for some reason the
system is unavailable, providers may call Provider Services.
The AVR system issues a transaction number every time a provider verifies enrollment, even when an individual is not enrolled in BadgerCare Plus or Wisconsin Medicaid. The provider should retain this transaction number. It is proof that an inquiry was made about the member's enrollment. If a provider thinks a claim was denied in error, the provider can reference the transaction number to ForwardHealth to confirm the enrollment response that was actually given.